Process
A clear process from brief to launch
What happens when you work with Xapner - from first enquiry through scope, build, testing, handover and optional ongoing care.
Discovery
We start by understanding what you are trying to achieve - more enquiries, online sales, cleaner operations, or a clearer brand. You share any existing site, examples you like, and practical constraints such as budget and timeline. This conversation shapes whether a published package fits or a custom proposal is needed.
Scope and proposal
You receive a written scope: what is included, what is not, pricing, delivery timing, and what we need from you. For fixed packages, requirements are listed upfront so there are no surprises. Custom software and ecommerce projects include phased delivery where helpful.
Design
Structure comes before decoration. We map pages, navigation and calls to action so visitors understand your offer quickly. Visual design follows your brand direction - or we help shape one if you are starting fresh. You review before development begins in earnest.
Development
We build on the agreed platform, whether that is WordPress, Shopify, Laravel, or another stack suited to your project. Forms, analytics, payments and integrations are wired practically - not over-engineered. You can preview staged progress along the way.
Review and testing
You review the site or system on mobile and desktop, checking real content rather than placeholder text. We test contact forms, checkout paths, logins, and other critical journeys. Revisions stay within the agreed scope and revision rounds for your package or proposal.
Launch
We connect your domain, confirm SSL, hook up analytics if included, and run final checks. For ecommerce, we verify payments and shipping settings with you. You receive handover notes so you know how to manage day-to-day updates.
Support and improvement
Published packages include a short post-launch support window for bugs within scope. After that, website care plans and iterative improvements are available if you want ongoing help. Software projects can move into phased enhancements once core workflows are live.
What we need from you
Content, brand assets, logins where relevant, and timely feedback. Delays in content or approvals extend the timeline - we will tell you clearly if we are waiting on something from your side.
Revisions and approvals
Revision rounds are defined in your package or proposal. Changes outside scope are quoted separately. We stage work for review before launch wherever practical.
After launch
Published packages include 7–14 days post-launch support depending on the package. Ongoing maintenance is available through care plans or quoted work.
Where to read next
- Services — websites, software, apps and marketing.
- Common questions on scope, timelines, pricing and ownership.
- Service pages and published packages.
- Website design brief.
- How to budget for a small business website.
- Start a brief.
Next step
Get in touch
Send a brief for a website, shop, brand, campaign or internal system.